Exchange/ Refund Policy

Exchange and Refund Policy

Refund Policy:

At Peaches and Lime, we strive to ensure your satisfaction with our products. If you are not entirely happy with your purchase, you may request a refund within a 14-day window from the date of delivery. Please follow these steps for a refund:

  1. Request a Refund:

  2. Courier Pickup:

    • A courier will be arranged to pick up the item. Please note that courier charges are the responsibility of the customer.

  3. Inspection:

    • Upon receipt, our inspection team will evaluate the item's condition.

  4. Refund Approval:

    • If the item passes inspection, a refund will be processed using the original payment method.

Exchange Policy:

We offer exchanges within a 7-day window from the date of delivery. To request an exchange, please follow these steps:

  1. Request an Exchange:

    • Email your exchange request to info@peachesandlime.com within 7 days of receiving your order. Ensure the item is in its original condition and packaging.

  2. Courier Pickup:

    • A courier will be arranged to pick up the item. Please note that courier charges are the responsibility of the customer.

  3. Inspection:

    • Once the item is received, our inspection team will evaluate its condition.

  4. Exchange Approval:

    • If the item passes inspection, the exchange will be processed.

For any questions or further assistance, please reach out to us at info@peachesandlime.com.